Frequently Asked Questions



What service does Tapescan provide?

Tapescan.com is a revolutionary new company that provides video and film media conversion / restoration to digital files.  We are very flexible with your needs and provide the files online for you to download and we will send you a USB thumb-drive when we return your tapes / film.

Once you download the files or copy the files from the thumbdrive, you can then share, watch or edit your videos (using your favorite software).   The MP4 files can also be used on your phone with social media and you can even make your own DVDs.

We can help you with any project!

How much does it cost per tape?

We believe in "flat-fee" pricing.  No gimmicks, no "sign-up now" for a special offer.

We charge $9.95 per video tape (0 - 2 hours) to convert it to a enhanced, color corrected and clarity enhanced high definition file.  This price includes basic repairs and tape cleaning.

We accept all video tapes and the price is $9.95 for VHS, VHS-C, MiniDV, HDV, Hi-8, Digital8, PAL tapes and Betamax.

We charge $15.95 per PROFESSIONAL tapes including: DigiBeta, 3/4" Umatic, DVC-PRO, BetaSP or Betacam.  These transfers also include enhancement, color correction, noise removal, basic repairs, cleaning and delivered as a high definition video file.

Do you charge if the tape is blank?

There is no charge if the tape is blank.

What type of video file will I get back from you?

Most customers prefer MP4 digital files, but we can also create Quicktime MOV digital files as well.  Just let us know what you need!

Click here to download a test file. The file is a bit large, so make sure you have a decent internet connection.

What video tape formats do you support?

We currently support VHS / SVHS, VHS-C, Hi8 / Digital8 / Video8 / MiniDV / HDV tape / DVCPRO / DVCAM / 3/4" U-Matic / Betacam / DigiBeta and Video Reel to Reel EIAJ formats.  We also provide "Professional Services" including 8mm, Super8 and 16mm film.  We love to speak to our customers, so contact us for a call-back!

Do you support PAL or SECAM tapes?

Yes - we do support PAL and SECAM tapes and they look amazing!  There is no extra charge for these foreign video formats.

Do I get a free USB thumb drive when you return my tapes?

Yes!  You will receive all of your digital video files on a USB thumb-drive, included when we ship back your tapes.  Also, you get instant acccess to your video files online to download or share, once your order has been completed.

Will you ship my tapes back to me?

Yes - we can ship your original tapes back to you for a flat shipping price of $9.95 (this includes the free thumb-drive too).  If you don't need the tapes returned, we will hold them for you for 30 days and then dispose of them for you.  You will still be able to download the video files instantly online.

How long do you hold onto my video files?

We will keep a backup of your digital files for up to five years at no charge.  Never again will you have to worry about accidently deleting your video files or your hard drive breaking.  We have you covered!  We store your video files offline and off-site.  You can also request that we do not keep a backup of your files.

Do you have a test file to show your video quality?

Definitely!  You can click here to download a test file in the MP4 format.  Contact us if you prefer a test file in a different format or have other requests.  We want to earn your business and the best way is to view the actual quality of example video files.

Can I speak to a live person?

Yes you can contact us by phone anytime.  We are not a mega-company like Southtree, Memory Box or iMemories.  Instead, we would love to talk to you about your project and know you by name, not just a customer number.  You can call us, email us and even send us text messages.  We are here to answer your questions as soon as it is possible.  Never send your precious tapes to a company that will not call you back!

Our Phone Number:  (888) 970-0733
Our Texting Number:  (619) 394-7230
Our Email:  info@tapescan.com

Our Shipping Address:  Tapescan - 302 Washington St, Suite 122, San Diego, CA 92103